As a Field Service Engineer, you are responsible for the commissioning of new installations, preventive maintenance, emergency repairs, inspections, and providing training. Long-term relationships with our customers are our top priority. In this role, you are the company's representative. Thanks to your all-around technical experience, you can help customers quickly and efficiently with problems. You do not give up until the job is completed to the customer's satisfaction. You are also able to explain our machines and systems in an inspiring and clear manner.
You report to a supervisor and work closely with various departments. In this role, you will travel both nationally and internationally.
You report to a supervisor and work closely with various departments. In this role, you will travel both nationally and internationally.
Over de functie
About the Role
- Conducting service visits on-site at customers for installation, commissioning, emergency repairs, preventive maintenance, audits, retrofits, and training.
- Communicating and reporting effectively to solve customer issues efficiently.
- Providing technical support to customers via phone and email, including technical support outside office hours and on weekends according to a set schedule.
- Documenting all service activities timely and accurately.
- Participating in cross-training and cross-functional teams with other Duravant companies.
- Adhering to industry, company, and customer safe work practices.
Over de organisatie
Key Technology, a member of the Duravant family with various interesting operating companies, is the trusted global leader in the design and manufacture of innovative, high-quality digital sorting, conveying, and process automation systems that provide optimal solutions for food processors and other industrial markets.
From the locations in Beusichem and Hasselt (Belgium), where the machines are fully designed and built, they are shipped to national and international customers. Over 1.2 billion people come into contact daily with products that pass through Key Technology's machines.
Key Technology's Work Environment:
Our office is a bustling place that promotes efficiency and teamwork with open and modern office spaces. We have a healthy work culture centered on collaboration and idea exchange. We encourage knowledge sharing, creativity, and innovation. Our management is open to suggestions and feedback from employees. We regularly organize team meetings and brainstorming sessions to tackle challenges. Additionally, we offer support and development opportunities, such as training, workshops, and courses, so employees can grow in their role and further their career.
From the locations in Beusichem and Hasselt (Belgium), where the machines are fully designed and built, they are shipped to national and international customers. Over 1.2 billion people come into contact daily with products that pass through Key Technology's machines.
Key Technology's Work Environment:
Our office is a bustling place that promotes efficiency and teamwork with open and modern office spaces. We have a healthy work culture centered on collaboration and idea exchange. We encourage knowledge sharing, creativity, and innovation. Our management is open to suggestions and feedback from employees. We regularly organize team meetings and brainstorming sessions to tackle challenges. Additionally, we offer support and development opportunities, such as training, workshops, and courses, so employees can grow in their role and further their career.
Over jou
About You
- MBO diploma in welding, metalworking, electromechanics, or a similar field (or equivalent experience).
- Solid knowledge of mechanical, electrical, and pneumatic components.
- Good knowledge of welding (MIG/MAG/TIG), mechanical techniques such as drilling, grinding, and bearing replacement.
- Practical experience with forklifts and aerial work platforms (and possession of certification) is a plus.
- Ability to handle complex technical information about mechanics and electronics, including reading schematics.
- Must have a valid driver's license, a valid passport, and be able to travel/work within the EU.
- Experience and ability to travel extensively, up to 70%, including overnight stays if necessary, and some weekends away from home. Occasional international travel may be required.
- Good command of Dutch and English.
- You are self-motivated, professional, energetic, positive, and disciplined to perform under work pressure.
Voor jou
- A good work-life balance.
- A 39-hour workweek, giving you 6 additional leave days on top of your 20 statutory leave days, which you can schedule as you wish.
- Travel allowance (per diem).
- Group insurance.
- Hospitalization insurance.
- Meal vouchers.
- 13th-month salary according to PC 209.
- Eco vouchers according to PC 209.
- Seniority build-up.
- Electric company car with fuel card.
- Laptop and mobile phone.
- For every new employee we hire, we donate an amount to charity.
Does this sound good to you? If so, we look forward to receiving your application.
This is a direct contract with Key Technology. RecruitMens is assisting with the recruitment process.